National Suicide and Crisis Prevention Hotline
In July 2020, the FCC adopted rules designating the use of 9-8-8 as the 3-digit code for the National Suicide Prevention Lifeline. This new phone number is designed for Americans in crisis to connect with suicide prevention and mental health crisis counselors. The transition, taking place over the next two years, will result in phone service providers directing all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022.
Does this apply to Menominee County Michigan?
Yes. Implementation of this Order requires all covered providers to make 10-digit dialing mandatory for all local calls in the entire Michigan 616, 810, 906, and 989 area codes.
Will everyone in the 616, 810, 906, and 989 area codes have to dial 10 digits for local calls?
Yes. Every customer with a number from the 616, 810, 906, and 989 area codes will change to mandatory 10-digit dialing for local calls. Dialing 7 digits for local calls will be prohibited for all customers in the entire area code.
What will be the new dialing procedure?
To complete local calls, the new dialing procedure requires callers to dial the area code + telephone number. This means that all local calls in the entire 616, 810, 906, and 989 area codes that are currently dialed with 7 digits will need to be dialed using the area code + telephone number.
When will the dialing change begin?
Beginning April 24, 2021, you should start dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.
When will the dialing change become mandatory?
Beginning October 24, 2021, you must dial 10 digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the 7-digit telephone number.
What will remain the same?
• Your telephone number, including current area code, will not change
• The price of a call, coverage area, or other rates and services will not change due to the dialing change
• What is a local call now will remain a local call regardless of the number of digits dialed
• You will continue to dial 1+ the area code + telephone number for all long-distance calls
• You will continue to dial a prefix when dialing from a multi-line telephone system (i.e., in a hotel, office building, etc.) as required
• You can still dial just 3 digits to reach 711 (relay services) and 911 (emergency services)
• If 211, 311, 411, 511, 611, or 811 are currently available in your community, continue to dial these codes with just 3 digits
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-8255 (TALK) even after the 988 code is in effect
When can I begin dialing 988 to reach the National Suicide Prevention Lifeline?
Beginning July 16, 2022, dialing “9-8-8” will route your call to the National Suicide Prevention Lifeline. Customers must continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until then.
For more information on this go to: www.fcc.gov/suicide-prevention-hotline |
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